Privacy Policy

1. Introduction

El Aguila Supermarket, Inc. ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at elaguilasupermarket.com or interact with our services.

We comply with applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), Florida Digital Bill of Rights, and other applicable regulations. This policy applies to all individuals who access our website or services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you interact with our website and services. This includes:

• Contact Form Submissions: When you submit a contact form, we collect your name, email address, phone number, and any message content you provide.
• Newsletter Subscriptions: If you subscribe to our newsletter, we collect your email address and name.
• Customer Inquiries: When you contact us via email, phone, or other means, we collect the information you share with us.
• Employment Applications: If you apply for employment, we may collect additional personal information as required for the application process.

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• Device Information: Browser type, operating system, device type, screen resolution, and device identifiers.
• Connection Information: IP address, Internet service provider, and general geographic location based on IP.
• Usage Data: Pages visited, time spent on pages, links clicked, referring website, and date/time of visit.
• Session Information: Session duration, pages viewed in sequence, and exit pages.

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve our website experience. The types of cookies we use include:

For more detailed information about how we use cookies, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

3.1 Service Delivery

• Respond to your inquiries and provide customer support
• Process and fulfill requests you submit through our website
• Send transactional communications related to your interactions with us

3.2 Marketing and Communications

• Send promotional emails and newsletters (with your consent)
• Display personalized content and advertisements
• Measure and analyze marketing campaign effectiveness

3.3 Website Improvement

• Analyze website usage patterns to improve user experience
• Identify and fix technical issues
• Develop new features and functionality

3.4 Legal and Security

• Comply with legal obligations and respond to lawful requests
• Protect against fraud, unauthorized access, and security threats
• Enforce our terms of service and other agreements

4. Who Has Access to Your Data

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Web hosting and infrastructure providers
• Email service providers
• Analytics providers
• Customer support platforms

These providers are contractually obligated to protect your information and are only permitted to use it to provide services to us.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or other legal processes, or if we believe disclosure is necessary to:

• Comply with a legal obligation
• Protect our rights, privacy, safety, or property
• Enforce our agreements
• Respond to an emergency

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice of any such transfer.

5. Third-Party Services

Our website uses the following third-party services:

5.1 Google Services

We use the following Google services:

• Google Maps: To display our store location on our website. Google Maps may collect data about your interaction with the map. For more information, see Google's Privacy Policy.
• Google Analytics: To analyze website traffic and usage patterns. Google Analytics uses cookies to collect anonymous data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5.2 Advertising Platforms

We may use advertising platforms such as Microsoft Advertising and Google Ads to display our advertisements. These platforms may use cookies and tracking technologies to serve personalized ads. You can opt out of personalized advertising through:

• Google Ad Settings
• Microsoft Privacy Settings
• Digital Advertising Alliance

5.3 Social Media

Our website may include links to social media platforms. These platforms have their own privacy policies, and we encourage you to review them.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: We use SSL/TLS encryption for data transmission.
• Access Controls: We limit access to personal information to authorized personnel only.
• Regular Assessments: We regularly review and update our security practices.
• Employee Training: We train our employees on data protection best practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. To make a request, please contact us using the information provided in Section 9 below. We will respond to your request within 30 days.

7.2 Right to Correct

You have the right to request correction of inaccurate personal information. If you believe your information is incorrect or incomplete, please contact us with the details of what needs to be corrected.

7.3 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions (such as legal retention requirements). To request deletion:

1. Send an email to [email protected] with the subject line "Data Deletion Request"
2. Include your full name and the email address or phone number associated with your account
3. Specify which data you would like deleted (or request complete deletion)

We will process your deletion request within 30 days and confirm when it has been completed.

7.4 Right to Opt-Out

You have the right to opt out of:

• Marketing Communications: Click the "unsubscribe" link in any marketing email or contact us directly.
• Cookie Tracking: Manage your cookie preferences through our Cookie Policy page or your browser settings.
• Personalized Advertising: Use the opt-out links provided in Section 5.2 above.

7.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, machine-readable format. Contact us to make this request.

7.6 Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.

8. Cookie Policy

For detailed information about our use of cookies and similar technologies, including how to manage your cookie preferences, please see our Cookie Policy.

You can manage cookies through:

• Our cookie consent banner on first visit
• The "Cookie Settings" link in our website footer
• Your browser's privacy settings

9. Contact Information for Privacy Inquiries

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

We will respond to all legitimate privacy-related inquiries within 30 days of receipt.

10. Effective Date and Last Updated

Effective Date: January 1, 2026

Last Updated: May 24, 2026

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

For significant changes, we will provide notice through our website or other appropriate means.

11. Additional Information for Specific Jurisdictions

11.1 California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected and how it is used
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising these rights

California residents may also have rights under the California Online Privacy Protection Act (CalOPPA).

11.2 Florida Residents

Florida residents have rights under the Florida Digital Bill of Rights, including the right to access, correct, and delete personal information.

11.3 Nevada Residents

Nevada residents may opt out of the sale of certain personal information under Nevada Revised Statutes 603A. We do not sell personal information as defined under Nevada law.

12. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information. If you believe we have collected information from a child under 13, please contact us immediately.

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any website you visit.